Job Description
Join our award-winning team at Peak Solutions Group as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our valued clients. Enjoy a dynamic work environment with comprehensive paid training, competitive benefits, and growth opportunities. Full-time positions include health insurance, retirement plans, and performance bonuses. Help us redefine customer excellence while building your career in Colorado Springs.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues using CRM tools and escalation protocols
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal/written communication abilities
- Ability to multitask in fast-paced environments
- Positive attitude with conflict resolution skills
- Must pass background check and drug screening