Job Description
Join our award-winning customer service team immediately! We're urgently hiring passionate Call Center Representatives for our Boston, MA and Ohio locations. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary—full training provided. Start your career with a company that values growth and employee satisfaction.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries and technical issues efficiently
- Document interactions using CRM software
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Customer service mindset (retail/call center preferred)
- Flexible availability including weekends
- Must pass background check