Job Description
Join our award-winning team at Premier Solutions Group as a Customer Service Representative in Minneapolis! We're seeking passionate individuals to deliver exceptional customer experiences while building rewarding careers. With comprehensive paid training, competitive benefits, and a supportive work culture, you'll gain the skills needed to thrive in this dynamic role. Ideal for career changers and recent graduates – no prior experience required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently using our proprietary CRM system
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics including resolution times and satisfaction scores
- Continuously develop product knowledge to provide accurate solutions
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with customer-first mindset
- Proficient in multitasking and time management
- Basic computer literacy with willingness to learn new software
- Reliable attendance and punctuality
- Ability to work in a fast-paced environment