Job Description
We're seeking passionate individuals to join our award-winning customer service team in Charlotte, NC! As a full-time Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to our valued customers. No prior experience required – we provide comprehensive paid training to set you up for success. Enjoy a competitive hourly wage, benefits package, and a dynamic work culture where your growth is prioritized. Join us and make a real difference while building a rewarding career!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently using our knowledge base and internal tools
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet performance metrics including response time and customer satisfaction targets
- Continuously update product knowledge to provide accurate solutions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving abilities and patience under pressure
- Flexibility to work varied shifts including evenings/weekends
- Positive attitude with a customer-first mindset
- Basic computer literacy and typing proficiency