Job Description
Join our award-winning customer service team and launch your career with industry-leading paid training! ConnectServe Solutions is seeking passionate individuals to become Customer Service Representatives in our Atlanta headquarters. We invest in our people through comprehensive onboarding programs, career advancement opportunities, and a supportive culture focused on growth.
What We Offer:
- Full-time position with competitive salary ($38k-$48k/year)
- 4-week paid training program covering systems, soft skills, and product knowledge
- Comprehensive benefits package (health, dental, vision)
- Clear career path to senior roles and management
- Modern downtown Atlanta office with flexible scheduling options
Be the voice of our brand and help customers resolve inquiries with excellence. Apply today to start your journey with a company that values your development!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using proprietary CRM systems and knowledge bases
- Document interactions accurately and maintain detailed case records
- Collaborate with technical teams to escalate complex issues efficiently
- Meet key performance metrics (response time, resolution rate, customer satisfaction)
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Strong verbal/written communication skills with neutral accent
- Proficiency in multitasking and time management
- Ability to navigate multiple software systems simultaneously
- Problem-solving aptitude and patience in high-stress situations
- Reliable transportation for in-office training (Phase 1)
- Flexible availability including evenings and weekends as needed