Job Description
Join Elite Support Solutions as a Customer Service Representative in Oklahoma City and kickstart your career with our comprehensive paid training program! We're seeking dedicated individuals to deliver exceptional customer experiences in a fast-paced, supportive environment. Enjoy competitive pay, benefits, and opportunities for advancement in one of Oklahoma's leading call centers. No prior experience required – we provide all the training you need to succeed!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Document interactions and maintain accurate customer records in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to address complex customer issues
- Adhere to company policies and regulatory compliance standards
- Continuously improve product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills and active listening ability
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a team-oriented environment
- Previous customer service experience a plus but not required
- Must pass background check and drug screening
- Reliable transportation to our Oklahoma City facility