Job Description
Join our award-winning customer support team in Atlanta and launch your career with industry-leading paid training! We're seeking passionate individuals to deliver exceptional service across multiple channels. Enjoy competitive benefits, growth opportunities, and a dynamic work environment where your voice matters. No experience required – we provide comprehensive training to set you up for success. Apply today and become part of a company that invests in its people!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and basic software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience a plus
- Must pass background check and drug screening