Job Description
Are you a people person looking to start a rewarding career from the comfort of your home?
Horizon Support Solutions is a leading customer experience provider based in Houston, Texas, seeking dedicated Entry Level Customer Service Representatives to join our remote team. We value empathy, clear communication, and a proactive attitude.
This is an excellent opportunity for those with no prior experience who are eager to learn and grow within the tech and service industry. We offer comprehensive paid training and a supportive environment to help you succeed.
Responsibilities
- Resolve Customer Inquiries: Assist customers via phone, email, and chat by addressing questions, resolving complaints, and providing accurate information.
- Problem Resolution: Utilize our troubleshooting guides to identify solutions and ensure customer satisfaction.
- Data Entry: Maintain accurate and up-to-date records of customer interactions and transactions in our CRM system.
- Product Assistance: Educate customers on our services and explain complex technical concepts in simple, easy-to-understand language.
- Feedback Collection: Gather customer feedback and share insights with the product team to help improve our offerings.
- Adhere to SLA: Meet daily performance metrics and maintain response time standards.
Qualifications
- Education: High School Diploma or GED required.
- Experience: No prior experience necessary; entry-level candidates are encouraged to apply.
- Skills: Strong verbal and written communication skills with a focus on grammar and tone.
- Technical: Basic computer proficiency and ability to navigate multiple windows simultaneously.
- Environment: Must have a dedicated workspace and a high-speed internet connection.
- Availability: Must be available to work flexible hours, including evenings and weekends.