Job Description
Join Nexus Solutions Group as a Customer Service Representative in Minneapolis and launch your career with industry-leading paid training! We're seeking passionate individuals to deliver exceptional customer experiences while building valuable skills in communication, problem-solving, and CRM systems. Our supportive team environment offers growth opportunities and competitive benefits, including health insurance, 401(k) matching, and paid time off. No experience necessary – we provide comprehensive training to set you up for success!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in Salesforce and CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities to enhance client relationships
- Participate in ongoing training to refine service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and quick learning of new software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience a plus but not required
- Authorized to work in the United States