Job Description
Join our award-winning team at Apex Customer Solutions as a Customer Service Representative in Washington, GA! We're seeking passionate individuals to deliver exceptional customer experiences with full-time positions and comprehensive paid training. Enjoy competitive pay, benefits package, and career growth opportunities in a supportive environment.
What We Offer:
- Full-time position with consistent hours
- 2-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Performance-based bonuses
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team to improve service processes
- Upsell products when appropriate to customer needs
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with accuracy
- Proficiency with Microsoft Office and CRM software
- Reliable transportation to Washington, GA office
- Flexible availability including evenings/weekends
- Passion for helping others and positive attitude