Job Description
Join our award-winning team as a Part-Time Customer Service Representative and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support to our valued clients in Columbus, OH. This immediate-start position offers flexible hours, competitive pay, and comprehensive training – no experience necessary!
What You'll Love:
- Flexible scheduling with evening/weekend options
- Performance-based incentives and growth opportunities
- Modern remote-friendly hybrid work environment
- Free access to our exclusive wellness programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening