Job Description
Join our elite team at Miami Business Solutions during our exclusive hiring event for motivated Customer Service Representatives! We're seeking empathetic professionals to deliver exceptional client experiences in our vibrant downtown office. Enjoy competitive pay, comprehensive benefits, and rapid career growth in a dynamic environment.
This is your chance to launch a rewarding career with a company that invests in talent. Our modern workspace offers collaborative teams, cutting-edge technology, and a culture that celebrates achievement. Don't miss this limited-time opportunity to interview directly with hiring managers!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with first-call resolution
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical support teams for complex escalations
- Proactively identify upsell opportunities for premium services
- Maintain 95% customer satisfaction score
- Participate in weekly product training sessions
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Fluent in English and Spanish (bilingual required)
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and conflict resolution skills
- Available for flexible shifts including weekends
- High school diploma or equivalent required
- Positive attitude with resilience under pressure