Job Description
Are you looking for a rewarding career in customer service? Join our exclusive Hiring Event for full-time positions in Pennsylvania. We are seeking energetic and empathetic individuals to join our growing team and represent our brand with excellence.
As a Customer Service Representative, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. This is a fantastic opportunity for career growth with comprehensive training provided.
Responsibilities
- Manage inbound and outbound customer calls with a focus on quality and efficiency.
- Resolve customer complaints, inquiries, and technical issues in a timely manner.
- Build rapport with customers to ensure high satisfaction and retention rates.
- Document accurate information in the CRM system for record-keeping.
- Collaborate with team leads to meet daily and monthly performance targets.
- Assist with account management and process upgrades as needed.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, call centers, or retail is preferred.
- Excellent verbal and written communication skills.
- Strong computer literacy and typing speed (35+ WPM).
- Ability to work flexible shifts, including evenings and weekends.
- Professional demeanor and a positive attitude.