Job Description
Ready to launch your career in customer service? Join our exclusive hiring event for Entry-Level Customer Service Representatives in New York, NY and Ohio! No experience required – we provide comprehensive training to set you up for success.
At Global Customer Solutions Inc., we're passionate about connecting talent with opportunity. As a Customer Service Representative, you'll be the friendly voice behind our brand, resolving inquiries and creating memorable experiences. We offer competitive pay, benefits, and clear growth paths.
Event Highlights:
- On-the-spot interviews
- Same-day offers possible
- Free training & certification
- Referral bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy
- Document interactions in CRM systems with precision
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR)
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication & active listening skills
- Strong problem-solving abilities
- Patience and customer-centric mindset
- Basic computer proficiency (MS Office, CRM)
- Ability to work flexible shifts (including weekends)
- No experience necessary – training provided!
- Authorized to work in the US