Job Description
Join our dynamic team at Nexus Solutions Group during our exclusive hiring event for Customer Service Representatives! We're seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. This is your opportunity to launch a rewarding career with competitive benefits, growth opportunities, and a supportive work culture in downtown Indianapolis.
What We Offer:
- Comprehensive training program
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Tuition reimbursement assistance
Responsibilities
- Handle inbound/outbound calls and digital inquiries with empathy and professionalism
- Resolve customer issues efficiently using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with cross-functional teams to resolve complex escalations
- Meet key performance metrics (CSAT, AHT, FCR)
- Contribute to process improvement initiatives
- Maintain compliance with data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Availability for flexible shifts (including weekends)
- Ability to pass background check and drug screening