Job Description
Join our award-winning Kansas City team! We're hosting an exclusive hiring event for motivated individuals seeking stable careers in customer service. No experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a vibrant downtown work environment. Limited spots available – secure your future today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in our proprietary software
- Meet performance metrics for call quality and resolution time
- Collaborate with team leads to improve service standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to navigate multiple software applications
- Resilience in handling high-pressure situations
- Flexibility to work evenings/weekends as needed
- Basic computer literacy (typing 30+ WPM)
- Positive attitude and teamwork-oriented mindset