Job Description
Join our award-winning team at Global Solutions Inc. during our exclusive hiring event for Customer Service Representatives in Minneapolis and New York! We're seeking passionate professionals to deliver exceptional customer experiences while enjoying competitive benefits and growth opportunities.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Hybrid work options after training
Be part of a company recognized for employee satisfaction and innovation!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Document all interactions and maintain accurate records
- Meet performance metrics including CSAT and resolution times
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficiency in CRM software (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Strong typing speed (40+ WPM)
- Basic knowledge of Microsoft Office Suite