Job Description
Ready to launch your career? Join our exclusive Call Center Hiring Event in Kansas City, MO – NO EXPERIENCE REQUIRED!
ConnectForce Solutions is seeking motivated individuals to join our dynamic customer service team. This is your opportunity to gain valuable experience in a supportive environment while earning competitive pay and benefits. We provide comprehensive training to help you succeed from day one!
Why Join Us?
- Comprehensive paid training program
- Health, dental, and vision benefits
- Clear career advancement paths
- Performance-based bonuses
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rates)
- Collaborate with team members to enhance service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (clear speaking voice)
- Basic computer proficiency (typing, navigation)
- Problem-solving abilities and patience
- Ability to work in a fast-paced environment
- Positive attitude and team-oriented mindset
- No prior experience necessary – we train!
- Must pass background check and drug screening