Job Description
Join Global Connect Solutions at our exclusive hiring event in Minneapolis! We're seeking passionate Customer Service Representatives to join our award-winning team. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic, supportive environment.
Event Details:
• Date: October 28, 2023
• Time: 9:00 AM - 4:00 PM
• Location: 1000 Nicollet Mall, Suite 200
• On-the-spot interviews available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, quality scores)
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office and CRM software
- Excellent communication and problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and team player mentality