Job Description
Join our dynamic team at Nexus Solutions Inc. during our exclusive hiring event for full-time Customer Service Representatives in Milwaukee! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying competitive pay and comprehensive benefits. As a key member of our support team, you'll shape our brand reputation through meaningful interactions and problem-solving excellence. Why Choose Us?
- Industry-leading training programs
- Clear career advancement pathways
- Modern, collaborative work environment
- Comprehensive health & retirement benefits
- Referral bonus opportunities
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and service issues with first-contact resolution
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Proactively identify upsell opportunities for premium services
- Participate in weekly coaching sessions and quality reviews
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environments
- Proficient in Microsoft Office and CRM software (Salesforce a plus)
- Exceptional verbal/written communication skills
- Ability to multitask while maintaining composure under pressure
- Available to work flexible shifts including weekends/holidays
- Passion for customer advocacy and problem-solving
- Must pass background check and drug screening