Job Description
Join Nexus Solutions' exclusive hiring event for full-time Customer Service Representatives in New York! We're seeking passionate professionals to deliver exceptional support experiences. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in a dynamic environment. Why Nexus Solutions? We pride ourselves on fostering a culture of excellence, innovation, and employee development. What We Offer: Health insurance, 401(k) matching, paid time off, and career advancement programs. Event Details: October 15th, 2023 at 10:00 AM EST. Walk-ins welcome!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Identify opportunities to improve customer experience processes
- Contribute to team knowledge sharing and training initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Valid work authorization in the United States