Job Description
Join our award-winning customer service team in Indianapolis! We're seeking passionate individuals to provide exceptional support to our diverse client base. This full-time position includes comprehensive paid training, career advancement opportunities, and a supportive team environment. Enjoy competitive pay, benefits, and the chance to make a real impact in your community.
What We Offer:
• 4-week paid training program
• Comprehensive health benefits package
• Performance-based bonuses
• Career growth path
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient with computer systems and multitasking
- Positive attitude and resilience under pressure
- Must pass background check and drug screening