Job Description
Join ConnectSphere Solutions' award-winning customer experience team at our exclusive Minneapolis hiring event! We're seeking passionate individuals to deliver exceptional service in a fast-paced, supportive environment. Enjoy comprehensive training, career advancement opportunities, and a vibrant downtown workplace. Event Details: October 15, 2023 | 9 AM - 4 PM | 555 Nicollet Mall. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries and technical issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to work flexible shifts
- Positive attitude under pressure
- Valid work authorization