Job Description
Join Houston's premier customer service team at our exclusive hiring event! We're seeking passionate professionals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and rapid growth opportunities in a dynamic, tech-driven environment. Our award-winning training program ensures you'll master industry-leading tools while developing transferable skills for career advancement.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain detailed case documentation in Salesforce and Zendesk
- Identify upsell opportunities to enhance client relationships
- Meet/exceed monthly performance KPIs for resolution time and quality
- Participate in continuous improvement initiatives
Qualifications
- Minimum 1 year customer service experience in B2B environment
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent (college preferred)
- Spanish bilingual certification a major plus
- Typing speed of 45+ WPM with 95% accuracy
- Valid Texas driver's license for occasional client visits