Job Description
Join Coastal Connect Solutions at our exclusive hiring event for entry-level Customer Service Representatives! We're seeking passionate individuals to deliver exceptional support to our diverse client base across Virginia Beach and North Carolina. No experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive benefits, flexible scheduling, and a supportive team environment. Walk-ins welcome!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex customer concerns
- Meet performance metrics for call quality and resolution times
- Contribute to process improvement initiatives
- Uphold company standards for data privacy and security
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM preferred)
- Positive attitude and problem-solving mindset
- Reliable transportation to Virginia Beach location
- Willingness to work flexible hours including evenings/weekends
- No prior experience required – training provided!