Job Description
Join our award-winning customer service team at Global Connect Solutions! We're hosting an exclusive hiring event for motivated individuals to deliver exceptional customer experiences in our state-of-the-art Jacksonville call center. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
What We Offer:
- Competitive hourly wages with performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development programs
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve customer issues efficiently using CRM systems
- Meet/exceed quality and productivity metrics
- Document interactions accurately in customer databases
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and delivering outstanding service