Job Description
Are you looking for a rewarding part-time job in Oakland? Join our upcoming Hiring Event for a Customer Service Representative position. We are seeking motivated individuals who excel in client relations and are ready to make a difference.
As a key member of our support team, you will interact with clients daily, ensuring their needs are met with professionalism and empathy. This role offers a flexible schedule and the opportunity to grow within a dynamic company environment.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Flexible part-time hours
- Opportunity for career advancement
- Supportive and inclusive work culture
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer complaints and issues effectively to ensure high satisfaction rates.
- Accurately log all customer interactions and transactions into the CRM system.
- Provide product information and assist customers with troubleshooting.
- Collaborate with the support team to improve service processes and meet daily KPIs.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service is preferred but not mandatory.
- Strong verbal and written communication skills.
- Proficiency with computers and basic office software.
- A friendly, patient, and problem-solving attitude is essential.