Job Description
Join GlobalConnect Solutions Inc. as a Night Shift Customer Service Representative and become the voice of innovation! We're seeking dedicated professionals to deliver exceptional support to our tech-savvy clientele during evening hours. Enjoy a collaborative environment, competitive compensation, and opportunities for growth in a dynamic company culture. On-site hiring event on June 20th! Apply now to start your rewarding career journey.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Upsell products/services based on customer needs and company guidelines
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Support cross-functional teams during peak hours or special projects
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail sectors
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Excellent communication skills in English (Spanish fluency a plus)
- Ability to work independently during night shifts (11 PM - 7 AM)
- Flexible schedule availability including weekends and holidays