Job Description
Join our dynamic hiring event for entry-level Customer Service Representatives! We're seeking enthusiastic individuals to join our award-winning team in Detroit and Ohio. No experience necessary – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. This is your opportunity to grow with a company that values your potential!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing training and development programs
- Support cross-functional projects during peak seasons
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Ability to work flexible shifts including weekends
- Positive attitude with customer-first mindset
- Willingness to learn new technologies and processes
- Valid driver's license (for potential Ohio locations)