Job Description
Join our award-winning customer service team in Raleigh! Innovate Solutions Inc. is seeking passionate individuals to deliver exceptional experiences at our upcoming hiring event. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on growth and recognition. Perfect for career changers and experienced professionals alike!
Responsibilities
- Handle 50+ inbound/outbound customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in B2B or B2C environments
- Proficiency with CRM software (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced settings while maintaining composure
- High school diploma or equivalent; college degree preferred
- Flexibility to work evenings/weekends based on business needs