Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're hosting an exclusive hiring event for passionate individuals ready to deliver exceptional support to our diverse clientele. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while building lasting customer relationships. Enjoy comprehensive training, career advancement opportunities, and a collaborative work environment in our state-of-the-art Minneapolis office.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible shifts including weekends
- Strong attention to detail and multitasking ability
- Positive attitude with conflict resolution expertise