Job Description
Join Our Elite Support Team – Immediate Hiring in Houston!
We are seeking dedicated Local Chat Support Specialists to join our rapidly expanding customer service division. If you are looking for a stable, full-time career with an immediate start, this is your opportunity.
In this role, you will serve as the primary point of contact for our clients, providing real-time assistance via chat. We value clear communication, patience, and a problem-solving mindset. While we are headquartered in Houston, we also support Careers in North Carolina for remote candidates.
Why Join Us?
- Competitive hourly wage ($18 - $24/hr).
- Comprehensive benefits package (Health, Dental, Vision).
- Professional development and career advancement opportunities.
- Modern, collaborative work environment.
Responsibilities
- Respond to customer inquiries via live chat with empathy, accuracy, and a positive tone.
- Resolve product and service issues by clarifying the customer's request; diagnosing and troubleshooting the problem.
- Maintain a high level of customer satisfaction (CSAT) scores through consistent performance.
- Document all customer interactions and technical details in the CRM system.
- Collaborate with technical teams to escalate complex issues and ensure timely resolution.
- Stay updated on product knowledge and policy changes to provide accurate information.
Qualifications
- High school diploma or equivalent (Associate’s degree in a related field is a plus).
- Minimum 1 year of experience in customer service or technical support.
- Excellent written communication skills with a high typing speed (45+ WPM).
- Ability to multitask and switch between windows rapidly.
- Reliable internet connection and a quiet workspace (for hybrid/remote roles).
- Flexibility to work full-time hours, including evenings and weekends.