Job Description
Join our dynamic team at GlobalConnect Solutions! We're hosting an exclusive hiring event for passionate Customer Service Representatives in San Antonio. This is your chance to launch a rewarding career with industry-leading benefits, competitive pay, and growth opportunities. As a key member of our support team, you'll deliver exceptional service while working in a modern, collaborative environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics including call quality and resolution times
- Identify opportunities to improve customer experience
- Maintain thorough knowledge of products/services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced environments
- Proficient with CRM software and MS Office Suite
- Strong problem-solving abilities
- Availability to work flexible shifts including weekends