Job Description
Join our exclusive hiring event for entry-level Customer Service Representatives in Detroit, MI and Ohio! No experience required – we provide comprehensive training to launch your career in customer service excellence.
Why Work With Us?
• Competitive hourly pay with performance bonuses
• Comprehensive benefits package (medical/dental/vision)
• Career advancement opportunities
• Modern, collaborative work environment
What You'll Do:
Handle customer inquiries via phone/email/chat, resolve issues efficiently, and maintain positive relationships while representing our brand values.
Responsibilities
- Respond to customer inquiries across multiple channels (phone, email, chat)
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure consistent service
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify upsell opportunities based on customer needs
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency (typing, CRM systems)
- Customer-focused mindset with empathy
- Ability to multitask in fast-paced environments
- No prior experience required – training provided!
- Positive attitude and willingness to learn