Job Description
🚀 Launch your customer service career with no experience required! ConnectCare Solutions is hosting an exclusive hiring event for motivated individuals in Charlotte, NC. We're seeking passionate Customer Service Representatives to join our award-winning team and deliver exceptional experiences to our clients.
Why join us? We provide comprehensive paid training, flexible scheduling options, and a clear path to career advancement. Our supportive culture values growth and recognizes achievements. Don't miss this opportunity to start your professional journey in a dynamic environment.
What we offer:
- Comprehensive 6-week paid training program
- Health benefits (medical/dental/vision) after 60 days
- 401(k) with company match
- Tuition reimbursement for further education
- Monthly performance bonuses
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using our proprietary CRM system
- Document interactions and maintain accurate case records
- Collaborate with support teams to ensure seamless service delivery
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in quarterly skills development workshops
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we train from scratch!
- Strong communication skills (verbal/written)
- Basic computer proficiency (typing 25+ WPM)
- Problem-solving mindset with attention to detail
- Ability to work flexible shifts (including evenings/weekends)
- Positive attitude and team-oriented approach
- Valid North Carolina driver's license (if field visits required)