Job Description
Join our dynamic team as a Customer Service Representative and become the voice of excellence for our valued clients. We're urgently hiring motivated individuals in Miami to deliver exceptional support experiences that build lasting relationships. This role offers competitive pay, comprehensive benefits, and rapid career advancement opportunities in a collaborative environment.
Our ideal candidate thrives in fast-paced settings, possesses outstanding communication skills, and is passionate about resolving customer inquiries with empathy and efficiency. Enjoy flexible scheduling, paid training, and a supportive culture that recognizes your contributions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and speed
- Resolve billing, technical, and account-related issues using proprietary CRM systems
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and first-call resolution rates
- Participate in quarterly product knowledge workshops to enhance service quality
- Contribute to process improvement initiatives through feedback and innovative solutions
Qualifications
- Minimum 1 year customer service experience in high-volume contact center environment
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional active listening skills with ability to de-escalate sensitive situations
- Fluent English/Spanish bilingualism required (written and verbal)
- High school diploma or equivalent; associate's degree preferred
- Available for rotating shifts including evenings/weekends
- Type minimum 45 WPM with strong computer navigation abilities
- Valid Florida driver's license (for occasional off-site client meetings)