Job Description
Join our award-winning customer experience team at GlobalTech Solutions! We're hosting an exclusive hiring event for motivated Customer Service Representatives in Houston. As a key ambassador for our brand, you'll deliver exceptional support to our diverse client base while enjoying competitive benefits, growth opportunities, and a dynamic work environment. Event Details: October 15, 2023 | 10 AM - 4 PM | 1500 Post Oak Blvd Suite 500. Why GlobalTech? Comprehensive training, performance bonuses, flexible scheduling options, and a commitment to your career advancement. Ready to shine? Bring your resume and prepare for on-the-spot interviews!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM system while maintaining 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Proactively identify opportunities to enhance customer satisfaction
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
- Maintain thorough knowledge of product/service offerings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills in English
- Proficient with Microsoft Office and CRM platforms (Salesforce experience a plus)
- Ability to multitask in fast-paced setting with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends/holidays
- Passion for customer advocacy and continuous learning