Job Description
Are you ready to launch a successful career in customer support? Apex Support Solutions is currently hiring passionate individuals for our Customer Service Representative positions in Austin, TX and Remote Virginia locations.
We are proud to offer a comprehensive paid training program designed to get you up to speed quickly. Join a team that values your growth and offers a weekly pay schedule for your financial stability.
Why Join Us?
- Competitive hourly rates starting at $16/hr.
- Full paid training with certification.
- Weekly paychecks with direct deposit options.
- Opportunities for advancement and bonuses.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and issues efficiently while maintaining high satisfaction scores.
- Accurately document customer interactions and account details in our CRM system.
- Identify opportunities for cross-selling and upselling products and services.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is preferred but not required (training provided).
- Strong verbal communication and active listening skills.
- Proficiency in basic computer applications (Microsoft Office, email, and CRM software).
- Ability to type at least 35-40 WPM.
- Must be available to work flexible shifts including evenings and weekends.