Job Description
Join our dynamic team at the Indianapolis Customer Service Hiring Event! We're seeking passionate individuals to deliver exceptional customer experiences in a fast-paced environment. This is your opportunity to launch a rewarding career with competitive benefits and growth opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics including call quality and resolution times
- Identify upsell opportunities and promote company services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a high-volume environment
- Positive attitude and problem-solving mindset
- Availability for flexible scheduling including evenings/weekends