Job Description
Join Austin Connect Solutions' dynamic night shift team in Columbus, Ohio! We're hosting an exclusive hiring event for motivated individuals ready to excel in a fast-paced call center environment. Enjoy competitive pay, comprehensive benefits, and a supportive team culture. Apply today to secure your spot at our hiring event!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to enhance service delivery
- Adapt to changing processes and technologies
- Uphold company standards for data security and compliance
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to multitask and prioritize in high-pressure situations
- Proficient with Windows OS and CRM software
- Flexible schedule including nights, weekends, and holidays
- Positive attitude with problem-solving mindset
- Background check and drug test required