Job Description
Join Omaha's premier customer service team at our exclusive hiring event! We're seeking passionate individuals to deliver exceptional experiences to our clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Omaha. Why Join Us? • Industry-leading training programs • Clear career advancement pathways • Collaborative team culture • Flexible scheduling options • Health, dental, and vision benefits • 401(k) with company match. Event Details: Date: October 15, 2023 | Time: 9:00 AM - 4:00 PM | Location: 401 Farnam Street, Omaha, NE 68101. Walk-ins welcome! Bring your resume and positive attitude.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with team to identify process improvements
- Maintain product knowledge across company offerings
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Contribute to positive team culture through knowledge sharing
- Adapt to new technologies and processes seamlessly
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce/Zendesk a plus)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Availability to work flexible shifts including weekends
- Positive attitude with service-oriented mindset