Job Description
Join our dynamic team as a Customer Service Representative and become the voice of our brand! We're urgently hiring dedicated professionals to deliver exceptional customer experiences remotely from Detroit, MI. This is your chance to thrive in a supportive environment with competitive benefits and growth opportunities.
At Detroit Customer Solutions Inc., we empower our employees with cutting-edge tools and comprehensive training. If you're passionate about problem-solving and exceeding customer expectations, apply today and start making an immediate impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM systems and internal resources
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including call quality and resolution times
- Identify upsell opportunities and promote additional services
- Contribute to process improvements through feedback and innovation
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office
- Exceptional communication skills with clear articulation in English
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible hours including evenings/weekends