Job Description
Join our award-winning team at Global Solutions Inc.! We're hosting an exclusive hiring event for motivated Customer Service Representatives in Columbus, OH. This is your chance to launch a rewarding career with industry-leading benefits, growth opportunities, and a supportive team environment.
As a full-time Customer Service Representative, you'll be the heart of our client experience, delivering exceptional support through phone, chat, and email channels. We offer comprehensive training, flexible scheduling options, and a competitive compensation package including health insurance, 401(k) matching, and paid time off.
Why Join Us?
- Starting pay: $18-$22/hour + performance bonuses
- Health, dental, and vision insurance
- Clear career advancement paths
- Modern, collaborative workspace in Downtown Columbus
- Employee recognition programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with team members to share best practices and solutions
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training and development programs
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a call center environment
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a fast-paced setting
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude and commitment to teamwork