Job Description
Join our award-winning customer service team at ConnectOne Solutions! We're hosting an exclusive hiring event for motivated individuals ready to launch their careers in a dynamic call center environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of LA's most vibrant industries. No experience required—just bring your positive attitude and eagerness to learn!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and issues using CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Document interactions accurately in customer databases
- Collaborate with team members to improve service processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced, metrics-driven environment
- Flexible schedule availability including evenings/weekends
- Basic computer proficiency (typing 30+ WPM)
- Pass background check and drug screening