Job Description
Join our dynamic team at Miami Solutions Group as a Customer Service Representative! We're hosting an exclusive hiring event for passionate individuals eager to deliver exceptional service to our diverse clientele. Located in the heart of downtown Miami, this role offers competitive compensation, comprehensive benefits, and growth opportunities within a supportive environment. Perfect for bilingual professionals (English/Spanish) with a knack for problem-solving and customer advocacy.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately in Salesforce while maintaining strict confidentiality
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to enhance product knowledge and service skills
- Support cross-functional projects to improve customer experience workflows
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in high-volume contact center
- Bilingual fluency in English and Spanish (required)
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office
- Exceptional active listening and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with demonstrated problem-solving skills
- Passion for delivering 5-star customer experiences