Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're hosting an exclusive hiring event for passionate individuals ready to deliver exceptional service in our state-of-the-art Charlotte call center. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic, supportive environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Participate in ongoing training programs
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude under pressure
- Valid North Carolina ID required