Job Description
Join our award-winning team at Global Solutions Inc. as a Customer Service Representative! We're hosting an exclusive hiring event in Orlando to find passionate individuals who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive, modern workplace. Our clients depend on us for exceptional service—will you be part of our success story?
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Proactively identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a contact center
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends