Job Description
Join Pacific Connect Solutions' exclusive hiring event in Sacramento and launch your career in customer excellence! We're seeking passionate individuals to deliver world-class support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for growth. No experience required – we provide paid training!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Identify upsell opportunities and contribute to revenue goals
- Stay updated on product knowledge and service protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience OR relevant education
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency in Microsoft Office and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Valid California driver's license (if field support required)