Job Description
Join our award-winning customer team in San Francisco and start immediately with weekly pay! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy a modern downtown office, comprehensive benefits, and career advancement opportunities. Perfect for career changers and recent graduates!
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions using Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Meet/exceed KPIs for customer satisfaction (CSAT) and resolution time
- Process returns, refunds, and account modifications
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Problem-solving mindset with attention to detail
- US work authorization and clean background check