Job Description
Join our elite customer service team at Nexus Solutions Inc.! We're hosting an exclusive hiring event for passionate individuals to deliver exceptional client experiences. As a Customer Service Representative, you'll be the cornerstone of our client relationships, driving satisfaction and loyalty through every interaction. Enjoy competitive compensation, comprehensive benefits, and a culture that celebrates your growth.
What We Offer:
- Industry-leading salary + performance bonuses
- Health/dental/vision insurance + 401k match
- Paid training and career advancement paths
- Flexible scheduling options
- Modern downtown Minneapolis workspace
Open positions available in Minneapolis, MN and New York City. Apply today to secure your spot at our October 15th hiring event!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve complex issues using CRM systems and escalation protocols
- Process orders, returns, and account modifications accurately
- Document interactions in Salesforce with precision
- Collaborate with sales team to upsell premium services
- Meet/exceed 95% customer satisfaction target
- Participate in weekly training and coaching sessions
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with Zendesk/Salesforce/CRM platforms
- Exceptional communication skills (written/verbal)
- Ability to resolve conflicts under pressure
- Detail-oriented with data entry accuracy
- Valid work authorization for US employment
- Availability for evening/weekend shifts (1x/month)